3rd Call for submission of grant projects within 5.1 – International Cooperation

Objectives to be achieved: Creating of the innovation, demonstrating its functionality and feasibility, preparing the system to work and implementing it in practice.  To develop the professional potential of employees, experts, lecturers and educators in the process of good practice transfer (quality, efficiency, methods). To inform each other about the current trends in tourism services and to hand over experiences connected with good practice both on national and transnational level. To apply the acquired procedure of good practice in the frame of educational activities for  employees and to support the effectiveness of work with customers. Examples and methods of good practice to be used in direct work with customers. To support the cooperation between tourist service providers, to open the dialog on transnational and as well on national and regional level. To identify, share and evaluate innovative ideas, tools and strategies, mutual learning based on experience, know-how sharing, spreading and promotion of good practice, policies and strategies.

Main transnational activities (as provisionally planned, to be confirmed with partners): Management, monitoring and evaluation of the project Workshops, seminars, round tables for employees in tourist services International conference on topics of Quality and Efficiency of employees in tourist services Education of trainers "Good service in tourism" Field trips and monitoring „Good service in tourism“ Implementation of seminars for staff employed Final workshop conference Publishing of the book „Good service in tourism“

Planned deliverables & outcomes of TNC: As the result of the project will be these activities realised:  two international conferences, four field trips, monitoring „Good service in tourism“, educated lecturers „Good service in tourism“ and the book „Good service in tourism“. Last but not least the result of the project will be: realised seminars for employed staff and final project workshop conference. The results will be preceded by four workshops, two seminars and five round tables for employees in the tourism.